Delivery Policy
Effective 1 September 2026. Also referred to as a Shipping Policy.
Chavery is a digital service. Nothing is physically shipped. There are no shipping charges, no courier, no tracking number and no delivery address. What you buy is access to software, delivered electronically to your account.
1. What is delivered
When your payment succeeds, we activate the licence you bought against the account registered to your email address. Delivery means that activation — the features you paid for become available when you sign in.
2. When it is delivered
| Purchase | Delivered |
|---|---|
| Research Project | Immediately on confirmed payment, normally within 5 minutes |
| Advanced Statistics upgrade | Immediately on confirmed payment, normally within 5 minutes |
| Advanced Statistics upgrade | Immediately on confirmed payment, and on each renewal |
| Institutional licence pool | Within 2 working days of confirmed payment, once the institution’s administrator account is set up |
We send a confirmation email to the address on your account when a licence is activated. If you have not had it within an hour, check your spam folder, then write to us.
3. Why activation can be delayed
A licence is activated only when Razorpay confirms the payment to our systems directly, rather than when your browser displays a success message. This protects you against a payment being recorded that the bank later declines. It occasionally means activation takes a few minutes longer than the browser suggests.
If a payment has left your account and the licence is not active after one hour, write to support@chavery.in with the payment reference. We will either activate it or refund it in full — you will not be left having paid for nothing.
4. Documents you generate
Word, PDF and Excel files you generate in Chavery are produced on demand and downloaded directly to your device. They are not posted or emailed, and there is no charge per document.
5. Geographic availability
Chavery is available wherever you have an internet connection and a modern browser. Prices are in Indian Rupees, and payment methods available to you depend on your bank and country.
6. If delivery fails
Where we cannot deliver what you bought, you are entitled to a full refund under the Refund and Cancellation Policy.
7. Contact
Nidz&Co, [Street address — to be confirmed], Chennai, Tamil Nadu [PIN — to be confirmed], India. Email support@chavery.in, telephone [Phone number — to be confirmed]. Monday to Saturday, 10:00–18:00 IST.