Refund and Cancellation Policy
Effective 1 September 2026. This policy forms part of our Terms and Conditions.
This policy applies to everything bought from Nidz&Co through chavery.in. Our aim is simple: if Chavery did not do what we said it would, you should not be out of pocket.
1. Cooling-off period — 7 days, no reason needed
You may cancel a Research Project or an Advanced Statistics upgrade within 7 calendar days of purchase and receive a full refund, provided you have not yet generated a final document from the project.
You do not have to give a reason. Write to support@chavery.in with the email address on your account and the payment reference.
Once a final dissertation or results document has been generated, the substantial part of what you bought has been delivered, and the cooling-off refund no longer applies. The rest of this policy still does.
2. Registration fee
The ₹99 registration amount is a credit, not a fee. Credited in full toward your first Research Project. If you decide not to buy a licence, you may ask for it back in full at any time within 30 days of paying it.
3. If something is wrong with the service
Outside the cooling-off period, you are entitled to a full or partial refund where:
- You were charged more than once for the same purchase, or charged in error;
- Your payment succeeded but the licence was never activated, and we cannot activate it;
- A defect in Chavery prevents you from using what you paid for and we cannot fix it within 14 days of you reporting it;
- A feature we specifically told you was included is not available for the whole of your licence term.
A duplicate or erroneous charge is refunded in full as soon as we can confirm it, and you do not need to argue for it.
4. When we do not refund
We will not normally refund where:
- You have used the licence for a substantial part of its term and it worked as described;
- You changed your mind after the 7-day cooling-off period;
- Your dissertation was not accepted, your paper was not published, or your examiner disagreed with your analysis — Chavery is a tool and cannot guarantee an academic outcome;
- Your university or supervisor requires a format or a method Chavery does not currently produce, and this was not something we told you it did;
- Your account was terminated for a material breach of our Terms and Conditions;
- You cannot access the service because of your own internet connection or device.
These are our normal practice, not an attempt to exclude your statutory rights under the Consumer Protection Act, 2019, which we cannot and do not exclude.
5. Nothing renews on its own
A Research Project is a single payment covering one project for twelve months. There is no subscription, no automatic renewal and no stored mandate — we cannot charge you again unless you choose to buy again.
You do not need to cancel anything. If you decide not to continue, you simply do not buy another project.
6. Institutional licences
Institutional pool licences are governed by the written agreement signed with the institution, which sets out its own cancellation terms. Where that agreement is silent, this policy applies. An individual researcher cannot obtain a refund on a licence their institution paid for; the institution can.
7. How to request a refund
- Email support@chavery.in from the address on your account.
- Include the Razorpay payment or order reference and the date of payment.
- Tell us briefly what went wrong, if anything did.
8. How long it takes
| Stage | Time |
|---|---|
| We acknowledge your request | Within 2 working days |
| We decide and tell you the outcome | Within 7 working days of your request |
| We instruct Razorpay to refund an approved request | Within 3 working days of the decision |
| The money reaches your account | 5–7 working days after that, depending on your bank or card issuer |
Refunds are always made to the original payment method. We cannot refund to a different card, account or UPI ID. If your card has since been closed, your bank will normally still credit the account it was attached to; if it cannot, contact your bank.
We do not deduct a processing charge from your refund. You receive the full amount approved.
9. If you are not satisfied
If you disagree with our decision, write to our Grievance Officer at grievance@chavery.in. We acknowledge within 48 hours and resolve within one month. Your rights under the Consumer Protection Act, 2019, including to approach a Consumer Disputes Redressal Commission, are unaffected.
10. Contact
Nidz&Co, [Street address — to be confirmed], Chennai, Tamil Nadu [PIN — to be confirmed], India. Email support@chavery.in, telephone [Phone number — to be confirmed]. Monday to Saturday, 10:00–18:00 IST.